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One Trip Dolly

OTD Support

Welcome to our Support Page! Here, you’ll find important information regarding our warranty policy, product usage guidelines, and answers to frequently asked questions. We’re committed to ensuring that you have the best experience with our products, so if you need further assistance, please don’t hesitate to reach out on our contact form at the bottom. Thank you for choosing us!

Warranty Request

If your product is still under warranty, please fill out the form, and we will get back to you shortly. Thank you for your cooperation!

*** One trip dolly offers a 1 year structural warranty on the frame. 90 days on MOTOR & CONTROLLER ONLY. Battery’s are NOT covered, throttles and selector switches are NOT covered, tires are NOT covered.

  • How long does a charge last?
    A full charge will last a full 8 hour working day. If moving inflatables 15-20 drop offs. If using a flat cart 5-10 miles depending on load. All motorized dollies have a built in battery indicator that will display battery voltage and battery percentage.
  • How long does a dolly take to charge?
    The lite series chargers will take about 8 hours to fully charge. The full size with an on-board charge takes about 5 hours.
  • Should I keep my dolly plugged in all the time?
    We recommend that the dolly does not stay on the charger all the time. Batteries are trainable and if it is on the charger all the time it will cause the battery constantly look for a charge. We recommend charging your dolly once a week overnight even if you aren't using it to keep your batteries charged.
  • Does rain hurt the dolly?
    All of out parts are water resistant. Rain on the dolly will not hurt it, however you can submerge the dolly as the parts are not waterproof.
  • Where do you ship to?
    Currently we offer shipping to anywhere in the U.S. & Canada. We ship via freight and can ship to a home, terminal or business.
  • How do you reach One Trip Dolly after hours?
    Text the One Trip Dolly 318-523-6559 or the One Trip Dolly Facebook page https://www.facebook.com/profile.php?id=100088551284018
  • What payments do you accept?
    All major credit cards, Cash, Venmo, Zelle, Cash app, & ACH.
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